CUSTOMER SERVICE PERSPECTIVE

This has to be one of your top priorities. Improving customer service in a competitive environment where information on your key competitors is readily available through the Internet has to be one of your biggest challenges. We help you assess what makes the difference and identify what needs to be done to improve performance.

Using the Customer Service Perspective (CSP) you measure the aptitudes and skills of employees, their customer service knowledge and their attitude to customer service.

You determine which of your employees are 'naturals' and identify those who need to develop and refine their skills.

We offer you a unique advantage - you define the answers you are looking for before you pose the questions. that way you get people who are attuned to the culture of your organisation and if there are gaps; you only need to focus on the areas that are of importance so training effort, time and cost is reduced.

To get a free demonstration and quote click here.